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We have changed the production process and no longer install these parts in units that don’t have expansion cards installed.
Please contact firstname.lastname@example.org and we can look up your unit.
Is there a specific serial number after which all the new units have the updated production process?
I’m about to buy the H9000, and would very much prefer a unit without parts coming loose. Also, I will need the MADI expansion card, so do I have to install the mounts in this one expansion slot myself, and are the mounts provided with the expansion card? (I don’t even know what these mounts look like, as there are no photos or expansion card install instructions available.)
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