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October 23, 2019 at 5:43 pm #153022
jbamberg
Moderator
Eventide Staff
taylor12k wrote:

yeah, i tried that.. going to 48 then back.. with and without pro tools open.

It's a good idea to make sure the H9000 is in sync before opening ProTools.

It sounds like you have already done this, but just in case:

  1. Quit ProTools

  2. Go to the "clock" page in the H9000 (in SETUP mode)

  3. Make sure the "USB DRIVER" indicator is green ("ATTACHED")

  4. Make sure "CLOCK SOURCE" is "Int 44.1k"

  5. Open Audio/MIDI Setup (I'm assuming you are using a Mac)

  6. Select "H9000 USB Audio" and click "Input"

  7. Change "Format" to "48,000 Hz" – H9000 will show "USB AUDIO MUTE IS ON"

  8. Change "Format" to "44,100 Hz"

  9. Make sure that USB audio mute warning disappears

  10. Reopen ProTools

If this doesn't help please contact us directly – support@eventide.com – and include your computer OS version and H9000 software version.