Have you installed version 1.2 of emote? The version on the website, 1.1.5[2], only works with production (v1.1) H9000 software. You can download emote 1.2 from here:
Mac OS: https://share.eventide.com/wl/?id=UyO59bHWOZKUGC6tWHn8QfPR25yNVORA
Windows: https://share.eventide.com/wl/?id=kbi0jEs53nBmnXXvNAPkXpuSkvVeXjJ8
We are going to release 1.2 to production next week, in case you would prefer to wait for that.
Regarding the password issue, could you please email support@eventide.com referencing this forum post so we can help troubleshoot. By the way, the team is out until Monday for the Thanksgiving holiday.
