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Eventide Staff

It sounds as if your serial to usb cable is no good. A failed update will certainly prevent the Eclipse from working.

If you can, try the update with a better interface: a real COM port from an older computer is best, but I've found Sabrent and Prolific interfaces to be good.

But, if none of these work, you will have to go for service. It is unusual to have an Eclipse with such old software.