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Eventide Staff
enable wrote:

I often have the problem that my H9000 freezes and then the emote software can't connect the H9000 anymore. 


I also use the H9000 as a soundcard at the same time and the device still works in the background. 


System info:

Mac OS 10.14..6

Andy idea?

If you right-click on the H9000 icon in the left hand pane of the Devices page of emote, you'll see "Download System Report".  Select that and it'll download a zipfile. Please send it to support@eventide.com and refer to this thread.  We'll take a look and see if there's anything amiss.