H9000 Freeze

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    • June 11, 2020 at 3:57 pm #115968
      enable
      Participant
      I often have the problem that my H9000 freezes and then the emote software can’t connect the H9000 anymore. 

       

      I also use the H9000 as a soundcard at the same time and the device still works in the background. 

       

      System info:

      Mac OS 10.14..6

      Andy idea?

    • June 11, 2020 at 4:52 pm #155108
      jbamberg
      Moderator
      Eventide Staff
      enable wrote:

      I often have the problem that my H9000 freezes and then the emote software can't connect the H9000 anymore. 

       

      I also use the H9000 as a soundcard at the same time and the device still works in the background. 

       

      System info:

      Mac OS 10.14..6

      Andy idea?

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      If you right-click on the H9000 icon in the left hand pane of the Devices page of emote, you'll see "Download System Report".  Select that and it'll download a zipfile. Please send it to support@eventide.com and refer to this thread.  We'll take a look and see if there's anything amiss.

       

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