Thanks for your reply. The H9000R is connected to my PC with a wifi internet connection via ethernet. I was able to use it when I first set it up at the end of September, but I started running into spotty connection issues in the past 3 weeks with Emote. But after using a wifi adapter to perform the latest update-which was so frustrating I don't know how I actually successfully updated the H9000R or Emote- nothing works. I was literally a couple of failed attempts away from getting rid of my unit, before updating. But now the situation is worse. I have flushed the DNS, refreshed the ip addy, restarted the 9000R and my PC, tried to start recovery mode via the pin hole next to the network button, but no response except for the occasional connection error message that instructs me to manually create a new H9000R profile.
I had just responded to your Email with a few troubleshooting methods that we should try. Thank you for your patience.