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Eventide Staff

Hi Jon, are you connected to a wifi network? It’s possible the H9000 is not able to access the updates. You can verify on the H9000 itself if you press the Setup button, use the arrows to navigate to Network, and see if the machine is connected to your studio’s wifi network. Every Session that is created can have its own Network preferences, so it’s possible the one you’re using might not be using the internet.