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Home Forums Products Rackmount H9000 USB Issue? Reply To: H9000 USB Issue?

Eventide Staff

Hi, sorry to hear about your issue. 

The USB drive should work with all of the USB A ports so this could be a hardware error with your unit. 

Could you try using the included Wi-Fi adapter in the top USB port and seeing if anything shows up on the network list when you go to Setup > Network? You could also try using a USB MIDI controller if you have one. It would also be good to know if the back panel USB ports are functioning correctly. 

If both the Wi-Fi adapter and USB drive don't work on the top USB port, you can contact support@eventide.com and refer them to this thread.  This will create a support ticket in our tracking system, and they will advise you further about RMA details.