February 1, 2022 at 10:50 am #161916scottydamnedParticipant
Here’s the situation: I built a new computer so I could upgrade to Windows 10 (I was forced to do a clean install on a new drive as well). I copied over my DAW (Reaper) folder and all the VSTs and their folders. When loading up and testing the Eventide VSTs they scanned in to Reaper fine, and when I added any one of them to a track they loaded up ofine. But the second I move my mouse over the VST window the mouse icon goes to the circular “busy”, the VST freezes and then Reaper crashes and exits out.
I then downloaded the latest versions of all the Eventide VSTs I have from the site and ran their installs hoping that would correct any issues (that maybe it was a registry thing or something else). Unfortunately the same thing keeps happening, vst loads and then freezes whenever I attempt to interact with it and crashes Reaper.
Any help would be appreciated, all my project work is frozen until I get this taken care of.
February 1, 2022 at 11:16 am #161917tbskoglundModeratorEventide Staff
Sorry for the issues you’re having. Please follow the general troubleshooting steps below and let me know if that resolves your issue:
1. Confirm that you have the latest version of the plug-in installed: https://www.eventideaudio.com/products/plugins
2. Confirm that you have the latest version of iLok License Manager installed (www.ilok.com).
3. Make sure the plug-in license is activated to your machine or iLok dongle in the iLok License Manager.
4. If you are using VST2, Eventide Plug-ins are installed to the following locations by default. Please make sure that your DAW is set to look at the applicable custom folder:
-VST32: c:\Program Files (x86)\Common Files\Steinberg\VST2\Eventide\
-VST64: c:\Program Files\Common Files\Steinberg\VST2\Eventide\
5. If steps 1-4 don’t solve your issue, close your DAW and run the plug-in Uninstaller. The uninstaller is located at Start Menu->Control Panel->Programs and Features->Uninstall a Program
6. Open your DAW and rescan you plug-ins, and then shut your DAW again.
7. Deactivate and reactivate the plug-in license in iLok License Manager.
8. Reinstall your plug-in. If you are installing VST2 to a custom folder, make absolutely sure you are installing the correct 32 or 64-bit version to that folder.
9. Reopen your DAW and rescan your plug-ins.
If you are still experiencing crashes, please upload a crashlog from Reaper and we can look into it.
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