Anthology Xii Licenses showing up in iLok License Manager but not DAW

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  • This topic has 1 reply, 2 voices, and was last updated 5 months, 4 weeks ago by tbskoglund
    Eventide Staff
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    • #163938


      Installed AXii on my Mac, activated and all set to go in the license manager. When I open Ableton live it asks me to activate every plug-in from the suite one by one. When I hit the “activate” button and enter my iLok info it proceeds to say that I do not have any licenses in my account. See attached photo. I am confused as to what to do about this. Any help would be appreciated.



    • #163956
      Eventide Staff

      Hi Evan,

      Sorry for the issue you’re having. Please see below and let me know what happens:

      1. Confirm you have the latest version of your plug-in installed:
      2. Confirm that you have the latest version of iLok License Manager installed.
      3. If you already have iLok License Manager installed, open iLok License Manager and select iLok License Manager → Check For Application Updates in the toolbar. If you do not have iLok License Manager installed, download the installer at and install. Make sure the plug-in license is activated to your machine or iLok dongle in the iLok License Manager.
      4. If steps 1-3 don’t solve your issue, close your DAW and uninstall the plugins.
      – Newer plug-ins have an uninstaller is located at /Applications/Eventide/Uninstallers.
      – For older plug-ins without an uninstaller, delete the following files:
      AAX: Mac HD/Library/Application Support/Avid/Audio/Plug-ins/Eventide/<plugin name>.aaxplugin
      VST: Mac HD/Library/Audio/Plug-ins/VST/Eventide/<plugin name>.vst
      AU: Mac HD/Library/Audio/Plug-ins/Components/<plugin name>.component
      Presets and Docs: ~/Music/Eventide/<Plugin Name>/ (whole folder)
      5. Open your DAW and rescan your plug-ins, and then shut your DAW again.
      6. Deactivate and reactivate the plug-in license in iLok License Manager.
      7. Reinstall your plug-in.
      8. Reopen your DAW and rescan your plug-ins.
      9. AudioUnit only: If still not showing, some macOSes occasionally require a restart for Audio plugins to correctly scan.

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