BD600 NO-L Error

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    • July 9, 2016 at 3:09 pm #113552
      BENWILD

        Hi guys, we have a bd600 and its been working perfect untill a week ago when during ramping in to delay the audio randomly drops out and stutters and i get a No-L error…. It happens completely at random however always drops out when it hits safe point and gets progressively worse when it reaches full delay… This is our main broadcast delay unit and is the first thing in the chain after the broadcast desk so it is imperative that we fix this asap… Anyone got any thoughts??

      • July 9, 2016 at 3:46 pm #143779
        nickrose
        Moderator
        Eventide Staff

          I assume you are using either WordClock or AES. Is there any way you can check the validity of these signals (typically by plugging them into something else) ?

          If these are good and you are desperate, try different connections, analog if necessary.

           

           

        • July 9, 2016 at 4:59 pm #143782
          BENWILD

            Yep we are AES… And the signal is fine and indeed the unit runs fine in bypass mode, we only have problems when delay is added

          • July 9, 2016 at 5:23 pm #143784
            nickrose
            Moderator
            Eventide Staff

              In BYPASS mode, the input is connected to the output by relays. This suggests that you may have a hardware problem.

              Hoping that that is not the case, please tell me all the audio (CONFIG 3) settings.

              Further, can you use wordclock sync ?

               

               

            • July 9, 2016 at 6:25 pm #143785
              BENWILD

                Did a total factory reset… So config is out of box… Problem still occouring

              • July 9, 2016 at 6:26 pm #143786
                BENWILD

                  Oh and we have no other sources in the vicinity using wordclock so thats out 🙁

                • July 9, 2016 at 7:25 pm #143787
                  BENWILD

                    We dont have availability to use word clock and the settings are totally factory as i did a FULL reset on the unit as per the handbook 🙁

                  • July 9, 2016 at 9:24 pm #143788
                    nickrose
                    Moderator
                    Eventide Staff

                      I assume you have moved it away from Factory Init or it would not work with AES. Please be so kind as to tell me what settings you changed.

                      But, that said, presumably it worked fine with your settings, and recently stopped. I'm trying to find a way to avoid your having to send it back, but it does look like the most likely solution. You will probably want to contact support@eventide.com on Monday, or call 201 641 1200.

                       

                    • July 9, 2016 at 10:21 pm #143789
                      BENWILD

                        Yea sorry i changed input to digital… That was the only thing… Ill call you monday dude whats your timezone??

                        Thanks for you hep matey I really appreciate it

                        • July 10, 2016 at 2:51 pm #143792
                          nickrose
                          Moderator
                          Eventide Staff
                            BENWILD wrote:
                            Yea sorry i changed input to digital… That was the only thing… Ill call you monday dude whats your timezone?? Thanks for you hep matey I really appreciate it

                            Did you change the SYNC setting as well ? If not, try it.

                            We're East Coast US time.

                             

                        • July 11, 2016 at 6:00 pm #143799
                          BENWILD

                            Hi mate been trying to ring you since 9:30 your time but keep getting voicemail 🙁

                          • July 11, 2016 at 8:47 pm #143801
                            nickrose
                            Moderator
                            Eventide Staff

                              Please email support@eventide.com, or call 201 641 1200 and ask for support.

                              Did you try the SYNC variable as suggested ?

                              If it is not a matter of settings, you will probably have to send the unit in. We could turn it around quickly.

                              • July 15, 2016 at 7:57 am #143835
                                BENWILD
                                  nickrose wrote:

                                  Please email support@eventide.com, or call 201 641 1200 and ask for support.

                                  Did you try the SYNC variable as suggested ?

                                  Tried the sync again to no avail… Left you a voicemail… Do you not know of anyone in the uk that can fix these units?? I left my number on your voicemail can u please gimme a buzz at somepoint today cheers

                                  If it is not a matter of settings, you will probably have to send the unit in. We could turn it around quickly.

                              • July 15, 2016 at 12:15 pm #143836
                                nickrose
                                Moderator
                                Eventide Staff

                                  Sorry – I'm out this week, so voice mail is no good. Please contact support as I suggested.

                                   

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