Blackhole and Shimmer crashes Cubase Pro 12 on new MacBook Pro

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  • This topic has 1 reply, 2 voices, and was last updated 2 months ago by tbskoglund
    Eventide Staff
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    • #167364
      martinblnlth
      Participant

      Hello

      I got a new Macbook Pro with M1. When I try to start Cubase Pro 12 with the Eventide-PlugIns in the VST3-Folder, it always crashes during the VST3-Folder-scan. Also in Rosetta-Mode it doesn’t work. Without the Plugins, Cubase starts just fine.

      Any solutions to that Problem? Obviously there was a similar problem in 2019 with Cubase 10 but on windows…

       

    • #167371
      tbskoglund
      Moderator
      Eventide Staff

      Hello,

      Sorry for the issues you are having. Can you please try updating the iLok License Manager to the latest version? Below are some general troubleshooting steps that may resolve the issue:

      1. Confirm that you have the latest version of the plug-in installed: https://www.eventideaudio.com/products/plugins
      2. Confirm that you have the latest version of iLok License Manager installed. If you already have iLok License Manager installed, open iLok License Manager and select Help → Check For Application Updates. If you do not have iLok License Manager installed, download the installer at http://www.ilok.com and install.
      3. Make sure the plug-in license is activated to your machine or iLok dongle in the iLok License Manager.
      4. If you are using VST2, Eventide Plug-ins are installed to the following locations by default. Please make sure that your DAW is set to look at the applicable custom folder:VST32: c:\Program Files (x86)\Common Files\Steinberg\VST2\Eventide\
        VST64: c:\Program Files\Common Files\Steinberg\VST2\Eventide\
      5. If steps 1-4 don’t solve your issue, close your DAW and run the plug-in uninstaller. The uninstaller is located at Start Menu->Control Panel->Programs and Features->Uninstall a Program
      6. Open your DAW and rescan your plug-ins, and then shut your DAW again.
      7. Deactivate and reactivate the plug-in license in iLok License Manager.
      8. Reinstall your plug-in.
      9. Reopen your DAW and rescan your plug-ins.
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