Emote crash

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    • March 13, 2023 at 12:59 pm #169645
      vpajerski
      Participant

      I got a crash report when Emote went down. Running standalone on Mac Intel hardware, latest OS.  Hope this helps.

      Any word when an update is coming?

       

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    • March 13, 2023 at 1:19 pm #169647
      tbskoglund
      Moderator
      Eventide Staff

      Thanks for sharing your crashlog. Can you provide any more information about what may have caused the crash? Is this something you can reproduce?

      We’re working on an update but I can’t provide a timeline at this point.

    • March 13, 2023 at 1:49 pm #169649
      vpajerski
      Participant

      Sure, I’m simply auditioning some algorithms on a previously recorded track.  Nothing off the beaten path here, its just swapping one algo in the FX chain.  After a couple of algorithm switches, emote (and the H90000) become sluggish and or unresponsive.  After that happens, emote will crash upon exiting the app.  FWIW, I see the same sluggish behavior when using the front panel too.  I’m beginning to think emote is not the problem.

      This is now the 10th restart I had to do today.  Any hot fixes to help with issues like this would be much appreciated.  My box is one step up from being a brick.

    • March 13, 2023 at 1:53 pm #169650
      vpajerski
      Participant

      A little more info… When I load up a couple algorithms and switch over to the parameters page, it still shows the previous algorithms’s page of controls.  Sounds like something bad is happening on load.

    • March 13, 2023 at 2:02 pm #169651
      tbskoglund
      Moderator
      Eventide Staff

      Sorry to hear of these issues, we’ll look into the crashlog to see if it points to anything. Are there any specific algorithms you are using that make these issues start to happen, or does it seem to happen regardless of what algorithms are being loaded.

      We should troubleshoot this further via our support system. Please follow the instructions to perform the USB-self test and send the results to support@eventide.com – https://cdn.eventideaudio.com/manuals/h9000/2.0/content/appendix/startup_seq.html#usb-self-test-mode

       

    • March 13, 2023 at 2:09 pm #169652
      vpajerski
      Participant

      No, it’s definitely not algorithm specific.  Why would a USB self test help here?  I see extremely sluggish behavior from the front panel as well.

    • March 13, 2023 at 2:13 pm #169653
      tbskoglund
      Moderator
      Eventide Staff

      This test helps diagnose potential issues and is essential for me to troubleshoot your issue. Please contact support@eventide.com with the self-test results and I can help you there.

    • March 13, 2023 at 2:22 pm #169654
      vpajerski
      Participant

      Well, I booted with the files on the thumb drive and while holding down check and “X” key and now I see a blank screen???

    • March 13, 2023 at 2:38 pm #169656
      tbskoglund
      Moderator
      Eventide Staff

      The test will take a few minutes to fully run, the screen will be blank for a bit at the beginning but you will see prompt on the screen indicating that the test is being performed. Please make sure you are using the included USB drive to perform the test since the drive needs to be formatted properly.

    • March 13, 2023 at 2:46 pm #169657
      vpajerski
      Participant

      Never mind, I tried another dumb drive and its ok.  Email sent…

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