Eventide Eclipse V4.01 losing input signal after anything from about 15 minutes on

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    • #112991
      foxes
      Member

      Hi Everyone,

       

      I’m having the strangest issue with my Eclipse V4.01

      It is losing the input signal after anything up to about 45 minutes. the problem ceases after I adjust the input level for the loss of signal by as little as 0.1dB.

      I’ve also noticed that one channel will usually lose input first, if I do not adjust the input level & leave the unit for a time (there doesn’t seem to be a specific amount of time) then the other channel will lose input too…….bizarre.

      I have a done reset on the unit and I’ve also re-installed the OS both of which have not resolved the issue.

      Has anyone had this problem and more importantly know how to fix it?

       

      Many thanks in advance

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      Neville

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    • #141387
      nickrose
      Moderator
      Eventide Staff

      Sorry – this sounds like a rare and unusual (as in previously unknown) hardware problem. You should contact support@eventide.com.

      • #141393
        foxes
        Member
        nickrose wrote:

        Sorry – this sounds like a rare and unusual (as in previously unknown) hardware problem. You should contact support@eventide.com.

         

        Thanks, I’ll do that.

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