Getting an invalid serial number alert for H9000R

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    • September 25, 2020 at 12:52 pm #116118
      qepic7
      Participant

        Hello,

         

        I just opened my new H9000R and tried to register the item right away and received an invalidation message.  Is there something different that H9000R owners need to do?  I submitted a ticket, but wanted to check here as well.

         

        Thanks in advance for any insight,

         

        Best,

      • September 25, 2020 at 5:39 pm #155907
        qepic7
        Participant
          qepic7 wrote:

          Hello,

           

          I just opened my new H9000R and tried to register the item right away and received an invalidation message.  Is there something different that H9000R owners need to do?  I submitted a ticket, but wanted to check here as well.

           

          Thanks in advance for any insight,

           

          Best,

           

          Problem Solved! Thanks Eventide

        • September 25, 2020 at 7:26 pm #155910
          Pombero
          Participant

            I think this has happened to a few people with the H9000R. I had to contact them directly and they got it all sorted for me.

          • September 30, 2020 at 3:23 pm #155935
            Kamurah
            Participant

              Having the same issue.  Serial number for H9000R is coming up as invalid when I try to register online.   I sent an email to Eventide support several days ago.  I tried to call their main office but was informed support is working remotely and my best bet was to email.

              I even posted this question on the Eventide Facebook page.

              I re-sent my email request this morning.  Just looking to get my unit registered.  Thanks.

            • September 30, 2020 at 5:28 pm #155937
              floresp640
              Eventide Staff
                Kamurah wrote:

                Having the same issue.  Serial number for H9000R is coming up as invalid when I try to register online.   I sent an email to Eventide support several days ago.  I tried to call their main office but was informed support is working remotely and my best bet was to email.

                I even posted this question on the Eventide Facebook page.

                I re-sent my email request this morning.  Just looking to get my unit registered.  Thanks.

                Hello,

                I can take care of this for you and make sure the you can register it to your account. Could you send me an Email directly at pflores@eventide.com

              • October 1, 2020 at 4:34 pm #155942
                Kamurah
                Participant
                  floresp640 wrote:

                  Kamurah wrote:

                  Having the same issue.  Serial number for H9000R is coming up as invalid when I try to register online.   I sent an email to Eventide support several days ago.  I tried to call their main office but was informed support is working remotely and my best bet was to email.

                  I even posted this question on the Eventide Facebook page.

                  I re-sent my email request this morning.  Just looking to get my unit registered.  Thanks.

                  Hello,

                  I can take care of this for you and make sure the you can register it to your account. Could you send me an Email directly at pflores@eventide.com

                   

                  Thank you for the response.  Somebody from your team addressed it via email.  Sorry for spamming the forum.  

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