Getting an invalid serial number alert for H9000R

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    • September 25, 2020 at 12:52 pm #116118
      qepic7
      Participant

      Hello,

       

      I just opened my new H9000R and tried to register the item right away and received an invalidation message.  Is there something different that H9000R owners need to do?  I submitted a ticket, but wanted to check here as well.

       

      Thanks in advance for any insight,

       

      Best,

    • September 25, 2020 at 5:39 pm #155907
      qepic7
      Participant
      qepic7 wrote:

      Hello,

       

      I just opened my new H9000R and tried to register the item right away and received an invalidation message.  Is there something different that H9000R owners need to do?  I submitted a ticket, but wanted to check here as well.

       

      Thanks in advance for any insight,

       

      Best,

      Show More...

       

      Problem Solved! Thanks Eventide

      Show Less...
    • September 25, 2020 at 7:26 pm #155910
      Pombero
      Participant

      I think this has happened to a few people with the H9000R. I had to contact them directly and they got it all sorted for me.

    • September 30, 2020 at 3:23 pm #155935
      Kamurah
      Participant

      Having the same issue.  Serial number for H9000R is coming up as invalid when I try to register online.   I sent an email to Eventide support several days ago.  I tried to call their main office but was informed support is working remotely and my best bet was to email.

      I even posted this question on the Eventide Facebook page.

      I re-sent my email request this morning.  Just looking to get my unit registered.  Thanks.

    • September 30, 2020 at 5:28 pm #155937
      floresp640
      Member
      Eventide Staff
      Kamurah wrote:

      Having the same issue.  Serial number for H9000R is coming up as invalid when I try to register online.   I sent an email to Eventide support several days ago.  I tried to call their main office but was informed support is working remotely and my best bet was to email.

      I even posted this question on the Eventide Facebook page.

      I re-sent my email request this morning.  Just looking to get my unit registered.  Thanks.

      Hello,

      I can take care of this for you and make sure the you can register it to your account. Could you send me an Email directly at pflores@eventide.com

    • October 1, 2020 at 4:34 pm #155942
      Kamurah
      Participant
      floresp640 wrote:

      Kamurah wrote:

      Having the same issue.  Serial number for H9000R is coming up as invalid when I try to register online.   I sent an email to Eventide support several days ago.  I tried to call their main office but was informed support is working remotely and my best bet was to email.

      I even posted this question on the Eventide Facebook page.

      I re-sent my email request this morning.  Just looking to get my unit registered.  Thanks.

      Hello,

      Show More...

      I can take care of this for you and make sure the you can register it to your account. Could you send me an Email directly at pflores@eventide.com

       

      Thank you for the response.  Somebody from your team addressed it via email.  Sorry for spamming the forum.  

      Show Less...
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