H8000 Serial

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    • March 30, 2015 at 6:03 pm #112456
      withakay
      Participant

      Hi,

      I know I am setting myself up to look like a dummy here but…. where is the serial number on an H8000FW?

      I recently traded my Kyma for H8000FW and cannot see the serial on the back, am I going to have to take it out of the rack to locate?

      Is it possible to view it on the display via software?

      TIA

    • March 30, 2015 at 9:30 pm #127669
      nickrose
      Moderator
      Eventide Staff

      It's usually a label on the back of the left-hand side panel.

      You may be able to find it by going to setup/service/info, then hitting <next> until you get to "FireWire Board Info", when you should see it.

    • March 30, 2015 at 9:52 pm #138672
      withakay
      Participant

      Yeah, I figured as much, same as the my Eclipse. Well it seem to be missing physically, but present via the Firewire info. Thanks for pointing me in the right direction, I go so close by myself, but not far enough 🙂

      The serial in the Firewire info is in the format 00000###. (Where ### == the serial number digits)

      I read somewhere that the Firewire serial is base 16, is that the case?

      How do I format to a usable serial number to register the Harmonizer with?

    • March 30, 2015 at 10:10 pm #138673
      nickrose
      Moderator
      Eventide Staff

      If the FW serial number is 54321 it is spurious. I'm concerned about the lack of an actual sticker.

      That aside, you need to convert the base 16 FW serial into decimal.

      You want to end up with something like FW-xxxxx ( 5 decimal digits with leading zero(s) ).

    • March 31, 2015 at 7:49 am #138675
      withakay
      Participant

      Nick

      I actually miss-read your response, I thought you meant on the back to the left (which, when looking form the back, is where the serial number is on my Eclipse that is racked under the H8000).

      So, I popped out the H8000 from the rack (urgh)  and there is indeed a serial number there.

      For anyone else reading this in the future the Firewire serial listed via the service menu is already in decimal, but I think the one listed via the routing app is base 16 (I can't be sure yet because I need to register to get the software….)

      Now there is a problem registering: A system error occurred while registering your product. Please contact Eventide support.

      So I shall await a response from support.

      Thanks for your help.

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