H9000 3.2.4 firmware upgrade challenges

[Serious Mastering]

Tried to update my H9000R to firmware 3.4.4 today using an USB key with the latest firmware on it as described on the upgrade guide.

Booted in restore mode, which is kinda hard if you don’t have a paperclip, and uploaded the firmware from the USB key.

But after waiting a good 10 minutes the unit responded to an IP ping but Emote couldn’t connect to it. Am I too impatient?

After power cycling the unit reported running firmware 3.2.4.

 

And this other issue is kinda strange as well.

I’m using the USB connection to my Windows PC and the driver is installed an working.

The Emote software says it switched of the USB connection because the sample rate is mismatching.

But I’ve clocked the H9000R to a wordclock generator at 44.1kHz and the USB driver is configured as 44.1kHz.

What am I doing wrong?

[tbskoglund]

Hello,

Sorry to hear of the upgrade issues you are having. It sounds like the upgrade was successful if your unit is showing 3.2.4 as the current firmware version.

For the USB issue, it sounds like you need to toggle the sample rate of the H9000 USB Audio device to resync the clock. Even if both samples match, you will need to toggle the sample rate sometimes (after a system restart, etc) to resync the clock. Please see here: https://cdn.eventideaudio.com/manuals/h9000/2.2.11/content/setup/usbsetup.html#using-the-h9000-with-windows

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