H9000 Firmware 2.0 release InvalidSerialNumber

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- May 18, 2021 at 12:49 am #116502
  
  ddv
  Participant
  
  Congratulations on the 2.0 release! When I tried to click “Updates” in Emote.app on MacOS (Catalina), I got the error:
  
  Could not retrieve firmware release info. An error occurred parsing the update information from the Eventide server. Update information: ‘”InvalidSerialNumber”‘.
  
  Let me know if I should email support. Thanks!
- May 18, 2021 at 12:58 am #157860
  
  ddv
  Participant
  
  Looks like my H9000 didn’t know it’s own serial number (said “unknown”), but a reboot of the H9000 fixed that issue and I was able to upgrade to 2.0.0!
- May 18, 2021 at 2:03 pm #157865
  
  tbskoglund
  Moderator
  Eventide Staff
  
  Sorry for your issue when updating but glad that you got it sorted.
  
  We hope you enjoy the 2.0 update!
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