H9000 USB detached permanently after new firmware update via USB stick

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    • December 19, 2018 at 12:32 pm #115112
      Edgar9001
      Participant

        Hi,

         

        after updating the new firmware of the H9000 it shows in Clock  under prefs:

         

        USB detached with a red dot.

         

        It has worked before,,, Mac Pro 5,1, Ableton 8, H9000 as single Audio Interface,  OSX High Sierra.

         

        Thank you very much in advance.

         

        Edgar

      • December 19, 2018 at 12:35 pm #150844
        jbamberg
        Moderator
        Eventide Staff
          Edgar9001 wrote:

          after updating the new firmware of the H9000 it shows in Clock  under prefs:

          USB detached with a red dot.

          On the computer side, do you see the H9000 audio device in Audio/MIDI Setup or in your DAW settings?  Please could you also try a different USB cable and let us know if that changes anything.

           

        • December 19, 2018 at 5:15 pm #150846
          Edgar9001
          Participant

            Hi there,
            due to shaky internet situation in my studio I have missed to update the software in the machine via eventide Server itself… now I managed to download and install via hotspot of my mobile phone… now everything works as it is supposed to…

            Thanx for fast reaction anyway, have a nice time,
            Kind regards, Edgar

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