H9000R w/Dante card not found in Dante Controller

[hemlocxl]

Hoping someone can help with this one.  Installed my H9000R w/Dante Card.  It showed up at first in Dante Controller, but had “unresolved subscriptions”.  I updated the Dante card  firmware using the Dante Firmware Update Manager, and now I got nada.  H9000R shows up w/Emote, but nowhere to be found on Dante Controller. I have the Dante on a dedicated switch in one port on my Mac Pro and the Emote controller is on another switch connected to the other port on my Mac Pro.  Any ideas?  I’m at a total loss here :(…  

[jbamberg]

hemlocxl wrote:

Hoping someone can help with this one.  Installed my H9000R w/Dante Card.  It showed up at first in Dante Controller, but had "unresolved subscriptions".  I updated the Dante card  firmware using the Dante Firmware Update Manager, and now I got nada.  H9000R shows up w/Emote, but nowhere to be found on Dante Controller. I have the Dante on a dedicated switch in one port on my Mac Pro and the Emote controller is on another switch connected to the other port on my Mac Pro.  Any ideas?  I'm at a total loss here :(…  

Could you provide the version of the Dante firmware you installed, as well as the version of the Dante Controller app you are using, and the version of Mac OS, and we'll try to chase this down.

By the way, are the network link LEDs on the rear panel of the Dante expansion card on?

I recently had to update Dante Controller in my own setup to version 4.2.5 so it would work correctly on Mac OSX 10.15 (Catalina), so that might be worth a try.

 

[hemlocxl]

OS- Mojave 10.4.6

Dante Controller 4.2.5

Firmware – h9k-dante-io-board-19.1.31.1.dnt

Dante card LED is Orange on the left and green on the right

Network port on H9000R is green on the left, orange on the right

Emote is running fine and shows the unit

It showed up, initially and now can’t be found by Dante Controller or via Dante Firmware Update Manager.  I had some issues when setting up my MTRX Studio, but those were resolved and it runs fine w/Dante.  And the Dante is definitely working, because I can route Logic Pro X’s via Dante into Pro Tools Ultimate 2020.9 (HDX2) just fine.  I’m sure I am just overlooking something, but Dante is hardly user friendly, it seems.  Been a lot of trial and error, so far, argh.  I suppose I could always go other routes for I/O with the H9000R, but I do like what Dante is capable of.

 

[John Baylies]

Hi hemlocxl,

Could you also let us know what setting you're using in the 'Configure Dante Interfaces in Unmanaged Mode' preference page? You can get to it by clicking the button with the four boxes in it in Dante Controller.

Changing the Primary Interface from en1 to en0 might help.

Checking "Use shared Dante Interface" might help as well.

[jbamberg]

By the way, it appears that the Dante Firmware Update Manager is no longer supported (and doesn't work in OSX 10.15), and we should be using the Dante Updater from within Dante Controller instead (under the View menu).  Although, it's not clear to me from a quick look how one goes about updating from a file, so perhaps we need to get our firmware uploaded to Audinate's library before this will work.

[hemlocxl]

IP is self-assigned. I attached a screenshot (Lousy one, lol!)

[hemlocxl]

Ok, now the H9000R is showing up in Device Info, but NOT in the Routing.  I cannot change anything in the network config tab for the H9000R.  It is set to SWITCHED and Manually Configure an IP address.  The IP address is the same as in Emote, but the subnet mask is wrong.  It reads 255.0.0.0 in Dante Controller and 255.255.0.0 in Emote.  As I said, I cannot change ANYTHING in Dante Controller.  It just freezes and reverts to the Switched setting with Manually configure an IP address, no matter if I Apply settings, clear config or reboot the device.  Also, not that my firmware is out of date and I have the current firmware downloaded but cannot update it through Dante Controller or the Firmware Updater.  

[hemlocxl]

UPDATE!  It seems I got the durned thing working, in a sense! I unplugged the Network cable, was able to make a few changes in Dante Controller and managed to get it FULLY recognized in Dante Controller!  All green, across the board!  But, now I just have to figure out how to get the thing to work in Logic or Pro Tools :(…  I found a youtube video that kinda walked through configuring the H9000 with Logic via USB, but I am having no luck trying a similar thing w/Dante so far.  Does there happen to be a sample Dante Controller map that routes the H9000 in/out of a DAW?  And how to configure it in Emote?  I spent the better part of a few hours trying to figure it out, but no worky so far.  I had to wrap my head in duct tape to keep it from blowing up and messing up my walls, lol.  I’m sure I am overthinking it, but if there is a good tutorial out there, it would be totally useful! Also, if you guys could upload the firmware update to Audinate’s site, that would be great, too.  Getting there, slowly, but surely!

[monads]

I’m going to chime-in because I’m a little confused by this setup.  And there’s always different setups/scenarios/challenges.

I’m on the same:

OS- Mojave 10.4.6

Dante Controller 4.2.5

I’m not sure what audio interface you’re using and/or with Dante installed?  I do not have the H9000 w/Dante connected directly to my MacPro.  Instead I have a PCIe Dante card installed.  This is then connected to a network switch.  My MacPro is also connected via/Ethernet port to this network switch.   The H9000 w/Dante is also connected to the network switch.  I don’t have ANY issues when I launch Dante Controller recognizing equip.  Although sometimes Dante Controller forgets ‘saved’ settings.  I saved a default studio setup and it’s as easy as pie reloading Dante with the equipment ON prior to executing.  For me works flawless.    I LOVE Dante but there’s additional expenses to setup properly.

Are you using the Dante Virtual Soundcard??  Do you have a dedicated Dante audio interface and/or network switch???  Just curious and to help others looking to setup Dante properly in a network studio.  For me it was a bunch of literature reading and trial but I’m happy to share knowledge.

[hemlocxl]

I should also add that I have an Avid MTRX Studio and HDX2 setup.  DADman is probably adding another layer of complications.  But I have audio working fine from Logic, Pro Tools and system audio for iTunes, Youtube, etc.  It’s just trying to get the H9000R working in both DAWs.  I’m sure the routing process is different both of them, so it’s even more frustrating, since it’s not just a simple I/O situation and more of a send/return scenario.  I literally plugged an AVIO AES3 connector into my Eleven Rack and into the Dante network and it runs fine, right off the bat.  Audio in, no problem.  So, not sure how many steps I am missing here, but there really is no clear documentation anywhere online.  I don’t want to return the thing, to be honest.  I just want it to work, but I need to know how to get it to work 

[monads]

I feel your frustration as I went through the same.  The issue could just be the setup/routing in the “Algorithms” page.  Try a simple 1-2 ch. setup.  Input/Outpus should be Dante and routing.  Don’t add any other connection links/channels.  Make sure you have a similar routing setup in Dante Controller and DAW.  Pay special attention to the routing because it might not a 1 to 1 connection.  For example even though in the Algorithms page I have 1-2ch routings it might be different in Dante Controller and DAW.  I’m on DP and that routing is handled via “bundles”.   Protools, Logic, etc. handles differently.   The routings have to align for a signal to pass.

Took me many minutes/trial & error to understand the routing in the Algorithms Emote tab with my DAW/Dante Controller.   I was happy with DVS but decided on a dedicated option after adding the H9000.  Not saying that’s the solution, but if thinking of adding more Dante equip then it’s an option.  Try the routing suggested above and report back.  I’m guessing it’s the routing/setup.  Not an H9000 issue.

[hemlocxl]

To be honest, I have wasted waaaaay too much time trying to figure this out.  I can’t even get it to work with USB, at this point.  Routing a simple send/return shouldn’t be this difficult for $6000, ugh  There’s no documentation on how to properly do this anywhere, so I am probably going to call Sweetwater for a return label tomorrow.  

[hemlocxl]

Or maybe I got that wrong? Is the MTRX sending audio to the H9000 and then that’s being returned to the MTRX?  I give up, Dante is mindbogglingly confusing.  Thinking I might return the Dante card and just stick to the Analog, AES and ADAT I/O.  Either way, this thing is NOT working the way it theoretically should.  The Emote user manual is useless.  I understand what it says I should do, but it doesn’t address all the variables in my setup, for one.  And I understand that there are many ways to skin the proverbial cat, so it’s impossible to address every scenario, but as it stands, it seems like I can only use one stereo channel of I/O on the H9000R and not 32 channels(16×16), so it’s a bust, it seems..  

 

 

[John Baylies]

Dante is confusing at first, but it's powerful once you learn its ins and outs.

Maybe this will help.. The rows in Dante Controller correspond to the I/O Channels at the top of Emote.

 

…and the columns in Dante Controller correspond to the I/O channels at the bottom of Emote.

 

Here's my Dante Controller setup as an example… Here you can see that Ableton output 15/16 goes to H9000 input 11/12, and H9000 output 1/2/3/4 goes to Ableton input 1/2/3/4.

(right-click the image and select 'View Image' to view it full-size)