H910 dual missing

[Bob Calver]

is there a separate dll to launch the dual version?  I have the presents for the dual setup but only the single version loads so maybe i need to look for another dll?

[tlongabaugh]

Bob Calver wrote:

is there a separate dll to launch the dual version?  I have the presents for the dual setup but only the single version loads so maybe i need to look for another dll?

Hi – yes, H910 Dual Harmonizer is a separate dll. It should have installed alongside the H910 Single Harmonizer when you installed the plugins. Make sure that your DAW is set to look at the appropriate VST location (by default: C:Program FilesCommon FilesSteinbergVST2 for 64-bit, C:Program FilesCommon FilesSteinbergVST2 for 32-bit).

[Bob Calver]

found it but as the harmoniser came with my presonus bundle the dual is not licenced.  some other plgins came with special offer upgrade options so maybe i can pay for the upgrade

thanks anyway!

[rafael1983]

I have the same issue…

[rafael1983]

I have the same issue…

[tlongabaugh]

Hi, could you let us know the following?

– OS version

– DAW(s) you are not seeing the plugin in

– Plugin format you are trying to use

 

[rafael1983]

Hello!

Thank You for the support.

I’m using Win10, and Reaper DAW at the moment. (I also used the Studio One 4 Pro in the past, and the same issue.)

I only use the VST3 version.

 

Thank You.

[tlongabaugh]

rafael1983 wrote:

Hello!

Thank You for the support.

I'm using Win10, and Reaper DAW at the moment. (I also used the Studio One 4 Pro in the past, and the same issue.)

I only use the VST3 version.

 

Thank You.

Thanks. Did you get the H910 Single through the PreSonus promotion, or did you get the H910 Single/Dual on it's own or as part of the Anthology XI or Clockworks Bundles?

If you got it through the PreSonus promotion, then H910 Dual is not included in that promotion. If you got H910 Single/Dual outside of that promotion, can you try the following steps to get the plugin to appear?

1. Confirm that you have the latest version of the plug-in installed: https://www.eventideaudio.com/products/plugins
2. Confirm that you have the latest version of iLok License Manager installed (http://www.ilok.com).
3. Make sure the plug-in license is activated to your machine or iLok dongle in the iLok License Manager.
4. If steps 1-3 don't solve your issue, close your DAW and run the plug-in Uninstaller. The uninstaller is located at Start Menu->Control Panel->Programs and Features->Uninstall a Program
5. Open your DAW and rescan your plug-ins, and then shut your DAW again.
6. Deactivate and reactivate the plug-in license in iLok License Manager.
7. Reinstall your plug-in.
8. Reopen your DAW and rescan your plug-ins.

Let me know if that helps.

[Author]

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