I have Erorr – faulty presets code installed contact factory

[Rustam]

Dear Sirs,

I bought Eventide 7600 as second hand. The Seller told that the unit is OK but when I turned it on the unit started to give the error message “faulty presets code installed contact factory” and then nothing happens. 
I tried to use the advises from here http://forum.eventide.com/cs/forums/t/4902.aspx
But it did not help.

Please help!  

[nickrose]

One further thing you can try is to update it, in case the problem was caused by a failed update. See 7600 support page for more info.

If that fails, it needs to come to us or a dealer for service. Since second-hand units are not normally covered by warranty, you may want to discuss this with your Seller first.

[Rustam]

Thank you nickrose,

I tried to register my unit but the site gives the message "Invalid Serial Number".

How can I register my 7600? I can send you the pic of my unit.

And then I would like to try to update the software.

[nickrose]

You should contact support@eventide.com, giving your full details, and especially, the complete serial number (from the label on the side).

[Rustam]

Dear nickrose,

Sent you the pic of my unit 7600 with the serial number and model.

Please help me to register it on your site.

Best,

Rustam

[nickrose]

Please be so kind as to do as I asked, and contact support@eventide.com with your information. They can help you here – I can't.

[Author]

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