Internal checksum error V4 eclipse

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    • #106341
      lionelred
      Participant

      Just upgraded and it asked to format internal ram i opted 'no' and it still erased my presets(that's the second time)…*** im annoyed. What did i do wrong?

       Now before initializing it read internal memory checksum error.

      press any key to continue

      Could someone help please.

    • #118852
      nickrose
      Moderator
      Eventide Staff

      Don't think you did anything wrong.

      This is beta software, so it may well have unknown bugs.

      We'll look into it and let you know if we find anything helpful.

    • #118856
      simeon
      Participant

      i got the same error yesterday. i did clear the internal ram when i upgraded. my unit has been giving me internal checksum errors since i upgrded to 3.5 (but i was using an old setup from 3.1) so i'm not sure if it's related to v4 or there's something wrong with my unit. could the internal battery need replacing?

    • #129966
      nickrose
      Moderator
      Eventide Staff

      I suspect there is a bug here, so suggest that people backup their user presets to a card before upgrading (always a good idea). Apologies to those for whom this advice comes too late.

      We upgraded the checksum tests in 3.5, so these errors are probably real. The battery becomes suspect if you perform a Setup/Utility/FIX and then power down overnight. If the error is back in the morning, this would point to a bad battery (easy enough to change).

      The battery should last many years, so if you have to change it too often, this would point to a hardware issue that is draining the battery.

      • #155257
        Alimo130
        Member
        nickrose wrote:

        I suspect there is a bug here, so suggest that people backup their user presets to a card before upgrading (always a good idea). Apologies to those for whom this advice comes too late.

        We upgraded the checksum tests in 3.5, so these errors are probably real. The battery becomes suspect if you perform a Setup/Utility/FIX and then power down overnight. If the error is back in the morning, this would point to a bad battery (easy enough to change).

        The battery should last many years, so if you have to change it too often, this would point to a hardware issue that is draining the battery.

        Hi,. I too have the Checksum error on my Eclipse version 4.01, I did change the battery today while the unit was switched on and while it has saved my personal settings I still have the “Internal Checksum Error, press any key to continue” notification after its initialised, when I press any key the unit works as it should, as I’m in the UK, a long way away from you I’m worried that there may not be a “Fix” without returning the unit to you ?  Any suggestions ?

    • #129967
      simeon
      Participant

      when i got my checksum error after upgrading to v4, i did a utility> fix and it hasn't returned (yet), so i guess my battery is fine. i know that's only a temporary solution, so it will return . when it does, i'll do a clear setup and reload the setup i created and saved after upgrading and see how long that lasts

      sim

    • #129995
      simeon
      Participant

      yup – got another checksum error today

      sim

    • #129996
      drooney
      Member

      Hi Simeon,

      If you received another checksum in a relatively short period from the last message, then it may be related to the battery itself. One way of confirming this would be to test the voltage of the battery. If it is less than 2.8v it would require replacing. If you continue to experience a problem with this, please follow up at support@eventide.com for further assistance.

    • #129997
      simeon
      Participant

      thanks. i don't have a tester, so i think il just replace the battery to be on the safe side. any info about what sort of battery is needed and i can try and source one here in the UK

      many thanks

      sim

    • #129998
      drooney
      Member

      Hi Sim,

      You should be able to source the battery local to you. Please be sure to replace using the same type of battery, BR2330. If you are unable to locate the battery on your own, you can always contact our dealer in the UK, HHB (http://www.hhb.co.uk)

      Feel free to follow up at support@eventide.com with any additional questions.

    • #130002
      simeon
      Participant

      cool, thanks.
      will removing the existing battery clear the internal memory? i'm guessing
      i shouldn't leave the unit connected to the mains, in case i electrocute
      myself…
      sim

    • #130003
      drooney
      Member

      Replacing the battery with the unit not powered on will most likely result with the loss of your
      user-saved presets; thus you should back any user presets you don't want to loose. It is possible to change the battery while the unit is powered on and connected to mains, and this procedure would prevent the loss of user-saved presets. I however don't advise this, but some people do actually do this.

    • #130047
      simeon
      Participant

      just for info – i replaced the internal battery as suggested and i havn't had a checksum error since (and that included leaving it off for a week while i was on vacation). thanks chaps!

    • #130048
      drooney
      Member

      Hi Sim,

      Great news! Continue to enjoy 🙂

    • #155262
      nickrose
      Moderator
      Eventide Staff

      Look at "Fixing and Initializing Internal Memory" on UM p.53 to clear the bad checksum message.

      If it comes back later, change the battery again. If this does not fix it, or it comes back immediately, you have a hardware fault.

      If you actually do have a hardware fault, it has to go for service – there is no magic fix. It can be a bad memory chip, or faulty parts in the shutdown circuitry.

      Our UK distributor should be able to fix it – it should not have to go back to the US.

      London

      44 020 8962 5080

       

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    • #155298
      Alimo130
      Member
      nickrose wrote:

      Look at “Fixing and Initializing Internal Memory” on UM p.53 to clear the bad checksum message.

      If it comes back later, change the battery again. If this does not fix it, or it comes back immediately, you have a hardware fault.

      If you actually do have a hardware fault, it has to go for service – there is no magic fix. It can be a bad memory chip, or faulty parts in the shutdown circuitry.

      Our UK distributor should be able to fix it – it should not have to go back to the US.

      London

      Show More...
      44 020 8962 5080

       

      Hi Nick rose, OK I assume that “Fixing and initialsing the internal memory” will lose me my presets ?  So before I do that I assume that I will need to first load my presets on a Flash Card, as I’ve never done this before, and before I make a mistake and lose them, I really need a walk through from the start to the re-load back from the Flash card.

      I did replace the correct Battery and still had the Checksum error, so intialising is the next step.  I have a new Sand disk 256 Flash card at the ready but I’m panick stricken at atempting to do this without any step by step instructions, is there any chance you can help or anyone who’s done it before ?

      Thank you in anticipation  ( From a Computer dummy, Lol )

       

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