Internal Memory Checksum Error

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    • #107755
      jcshirke
      Member

      Hi,

      Every time I power on my Eclipse I get the internal memory checksum error message. I consulted the manual, so I see that it's not a particularly fun error to come across.

      I downloaded and reinstalled the latest software, just to see if that might help. It didn't. Should I follow the advice in the manual and choose UTILITY <FIX> <YES> and see what happens? Or should I just send a message to support and see if I should send the unit in?

      Thanks,

      Jeff

    • #121815
      2oldman
      Member

      Hi.. I just went thru this. 

      I tried all the Startup sequences recommended in the manual but nothing worked.   At the direction of support I removed the cover (4 side screws and 6 top ones) and merely wiggled the battery a bit.  That's it.

      good luck 

    • #121816
      jcshirke
      Member

      Thank you, 2oldman! I shall give it a shot in the morning. I really hope that's all that's going on, too. I wondered if maybe it just needed a new battery? I don't know why that particular thought occurred to me earlier, but it did. Hmmm…could be a sign? lol

      Jeff

    • #121817
      jcshirke
      Member

      Oh…I almost forgot.

      If the problem returns, will you try to remember to post again here? I'll assume by your future silence that all is well.

      Thanks!

    • #121818
      jcshirke
      Member

      Well, I couldn't help myself. I just tried the battery wiggle trick. It didn't work. I took the battery out, dusted it off, and put it back in. But, no dice.

      However, the Utility/Setup/Fix/"Yes" (clear internal RAM) trick did work–or so it seems. I'm no longer getting the IMCE message on startup. But does that really mean that I took care of the underlying problem–as the manual warns?

      What's the next step? Wait and see if the error message returns? Forget about it (as the manual clearly warns against)? Send it to the fine folks at Eventide?

      Thanks,

      Jeff

    • #133028
      nickrose
      Moderator
      Eventide Staff

      If the error comes back you will need to change the battery. They don't last forever.

      If the battery has to be replaced more than every few years, it would be a sign of a hardware problem and you should contact Eventide.

    • #133030
      2oldman
      Member

      Do you have a voltmeter?  The voltage stamped on the + side of mine is 3v.  Mine tested at 3.35, which is just fine.  I would likely be replacing it at close to 3v, and definitely anything under that value.  I'm sure an Eventide tech would know the tolerance.

      You don't have to remove it to check it with a vom.  Put the + vom probe wire on the top of the battery and the – on any metal frame part (NOT the circuit board!!!)

    • #133031
      nickrose
      Moderator
      Eventide Staff

      Our techs say it should be good down to about 2.5V. You might want to change it before it reaches that point …

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