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September 15, 2015 at 2:51 pm #112851Tom SlaterParticipant
I’ve just purchased and installed an Eclipse V4 and there is a lot of distortion even when the unit is in bypass mode.
I have checked the I/O levels for the analogue input and output I am using and the distortion is there even at low I/O levels.
I have tried resetting the unit by holding down 8 on startup but the distortion is still there.
Can anyone help? Thanks
September 15, 2015 at 2:59 pm #140570nickroseModeratorEventide Staff
You really give us no information, making it hard to help.
My guess is that it is one of the following, in order of likeliness:
1) You are using the low impedance XLR inputs, and your signal source is unable to drive them. If so, try the 1/4" jacks.
2) Whatever follows the Eclipse is being overloaded – try turning down the output.
3) (Least likely) there is a hardware fault in the Eclipse. If you think this is the case, contact your dealer or firstname.lastname@example.org
November 25, 2017 at 5:38 am #147745willcbanksMember
I have the same problem
My input levels show -12db but the sound is completely distorted.
I havent been able to use this once since I bought it. Just a brick in the corner at the moment.
Both SPDIF and analog have the same problem
When I hit bypass it sounds perfect, but when the effects are running it souds distorted.
Doesn’t make any sense that I need to turn my input signal down to -18db to get a clean sound? It’s unuseable like this.
I hope it’s still under warranty coz I bough it last year and have been busy with other work so I just presumed it was me setting something wrong, but now going back to it – it seems broken to me.
Also I am in Australia and I bought it from Thomann in Germany. So I guess they sent me some piece of junk they dropped or something.Show More...Show Less...
November 25, 2017 at 6:14 pm #147750nickroseModeratorEventide Staff
As often, little actual information. It is very hard to help you.
What are you connecting to the inputs and outputs ?
If you are connecting to one of the Eclipse's balanced ins/outs, are you either balanced, or correctly unbalanced ?
The fact that you have the same problem with SP/DIF, suggests the problem may be on the output.
What are the meter readings ?
I suggest you discuss it with your dealer.
November 26, 2017 at 2:32 am #147753willcbanksMember
The weird thing is – some presets sound ok – others sound totally distorted – this is with factory settings. How can that be?
I have never had any issues with my soundcard before.
The Digital In shows -12db
All other levels are set to 0db.
The analogue inputs are unplugged.
I have an audio file whihc peaks at -12db playing on a channel in Cubase 7.5 and I have the Eclipse set up an external effect. Send & Return are both set to 0db.
When I play the audio file with the effect off it is totally clean.
When I activate the effect it is distorted.
The Digital In level is ahowing -12db.Show More...Show Less...
It is most noticeable on preset 142 – DetunePlex.
Other presets sound OK, but I am concerned that something is wrong with the digital input on the Eclipse.
November 26, 2017 at 2:45 am #147754willcbanksMember
Is there any possible reason why the sound would be clean when I press BYPASS, but crackly and distorted when I turn off BYPASS?
Surely this means it is faulty?
(I am using factory presets)
If you can come up with any reason why this would happen please let me know – because otherwise I have to send my Eclipse back to Germany (I live in Australia)
November 26, 2017 at 3:59 pm #147756nickroseModeratorEventide Staff
Please give examples of presets showing this behavior.
Does the distortion change if you lower the input level ?
January 2, 2021 at 6:43 pm #156751musikproduzentParticipant
Hello, my eclipse ist from 2018 and at several programs I got the same unwanted distortion. My signalchain is RME-Fireface 802 -> ADAT -> eclipse. I played a Gibson Les Paul direct into the RME with about -18db. This is the level I’ll send to the eclipse. When I check the several level meter, the eclipse shows me maximum -12db. The program 224 ChorusSpace2 is loaded. The space algorythm is aon FXA. I found out, when I lower “Decay” from 93% to 80% in the master of FXA, the distortion went off. When I raise to 100% the distortion is very heavy. It seem, the higher the decay the space algotithm rock up. @eventide stuff: Please would you be so kind and check this if it is possible for you. Thanks in advance. Yours Thomas
January 2, 2021 at 10:13 pm #156752nickroseModeratorEventide Staff
Without being there, it is hard to know. You are probably not overloading the Eclipse input at -12dB, but you may be overloading the effect internally, or whatever follows the Eclipse.
Try reducing first the input gain, then the output gain, to see if the distortion changes.
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