White noise

[joshuacwhalen]

Hey there! I’m loving my new H90, but ran into a problem after updating. The headspace algorithm emits a ton of white noise! I’ve made sure drive, wow, flutter, and noise are all at 0. It didn’t do it before the update. The white noise is a lot different than usual noise floor stuff. It’s super loud and emits wether I’m playing or not. Has anyone experienced this?

 

thanks!

[brock]

I just ran a little test with your listed settings.  I can’t really get that, unless I max out the Input & Output Gains.  1.3.0.75.

I added Mix = 10.0, maximum Feedback, Fdbk Path = All, toggled Speed to Full & Half, all Head Levels at 10.0 …  Nothing like that, once you account for the feedback oscillation (and dial it back down).

Puzzling.  Does it go away with the Filter at 10.0?

[joshuacwhalen]

That didn’t do it either. It’s strange. Here is a video of what’s happening. I wonder if the unit is defective, and just so happens that algorithm exposes it more?

[tbskoglund]

Can you please email a video of the issue to support@eventide.com? The video you shared did not upload here.

You can downgrade your pedal using H90 Control, but please wait to downgrade before we troubleshoot this further via the support email. Thanks.

Please include some details about your setup (what instruments your are using and how the pedal is connected, etc.)

[joshuacwhalen]

but the strange thing is I didn’t notice any of it before the update. Is there a way to revert to a previous version of the hardware?

[brock]

I ‘think’ you can revert under System – Updates in H90 Control, but I’ve never tried it, honestly.

The 1st two H90 Startup Sequences don’t seem too intrusive.  The 2nd will clear the current program, & reset your system settings & tempo, though.  Again, nothing I have ever had to resort to, so please don’t shoot the messenger, because I really don’t know these would be viable fixes.

https://cdn.eventideaudio.com/manuals/h90/1.3.0/content/appendix/startup.html

I’m assuming you’re hearing this across all HeadSpace programs, not just the one.

[joshuacwhalen]

Thank you! I’ll investigate! I did do a factory reset and that didn’t do anything. Yes the noise is on all headspace programs. Every program I pull up when I bypass the headspace algo the noise goes away.

[wewagner]

Any solution to this problem?  I have been experiencing the same issue with the Headspace algorithm.  I am running the latest software update.

[joshuacwhalen]

Unfortunately not. I just haven’t been able to use it. I even downgraded to a previous software version and did nothing. It’s the strangest thing.

[wewagner]

Below is a message that I sent to Eventide support describing my experiences with this Head Space noise issue.  If I get a solution, I’ll post it to this thread.

 

“I recently purchased a new H90, and I am finding that all of the presets for the Head Space algorithm have a very high level of noise.  They sound like a white noise machine is running in the background.

I’ve attached two screen shots showing the settings of one of the presets that I have been tweaking.  I am running software version 1.3.0.75, audio version 1.873, and panel version M:1.415.  I’m using the provided power supply and running my guitar straight into the H90 and then out to my amp.

In playing around with the Head Space parameters, it seems like the Rec Drive is the biggest contributor to the noise.  When the Rec Drive is set to 10, I get very little noise.  As I turn the Rec Drive down, the noise increases.  Finally, when the Rec Drive is at 0, it sounds like a white noise machine.  Turning the volume on my guitar all the way down does not diminish the noise.”

Is it possible that this problem is due to a software glitch?  If not, is there any way that I can get rid of this noise without turning up the Rec Drive on all of my Head Space presets?

Thanks for your help.”

 

 

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[joshuacwhalen]

Awesome yes please do let me know. One of the pedals I sold to fund this was my Volante. It’s annoying not being able to use it. So many reviews of it sound great, so I just feel like I must be missing something Or doing something wrong.

[tbskoglund]

Sorry to hear you are still having issues. I haven’t received any more message from you via the support ticket, so I wasn’t aware that you were still experiencing issues. Please respond to the support ticket if you’d like to troubleshoot this further.

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